Privacy Policy — MehulAir Coolers
Effective Date: 9 May 2025 | Last Updated: 9 May 2026
Introduction
At MehulAir Coolers, we believe that trust is earned — not assumed. Since our founding in 2016, we have been committed to building relationships with Indian families based on transparency, reliability, and respect. That commitment extends fully to how we handle your personal information.
This Privacy Policy explains in plain language what data we collect, why we collect it, how we use and protect it, and what rights you have over it. It applies to all interactions you have with MehulAir Coolers — whether through our website, mobile application, customer care channels, warranty registration portal, or any authorised dealer network.
By using our products or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we request that you discontinue use of our services and contact us with your concerns.
1. Who We Are
MehulAir Coolers is an Indian consumer electronics and home appliances brand established in 2016 with a clear mission — to give Indian families a reliable, affordable, and energy-efficient alternative to expensive air conditioning during harsh summer months.
We have grown from a local manufacturing workshop into a nationally recognised brand, with all our coolers manufactured entirely within India using high-quality, responsibly sourced materials. Our in-house Research and Development team continuously works on improving cooling efficiency, energy consumption, and product durability.
For the purposes of this Privacy Policy, “MehulAir Coolers,” “the Company,” “we,” “us,” or “our” refers to MehulAir Coolers and its authorised representatives and subsidiaries. “You,” “your,” or “the user” refers to any individual who accesses our website, purchases our products, registers a warranty, contacts customer support, or otherwise interacts with our brand in any capacity.
This policy is governed by and compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection regulations.
2. Information We Collect
We collect personal information only to the extent necessary to provide you with our products and services. The categories of information we collect include the following:
2.1 Information You Provide Directly
When you interact with MehulAir Coolers through any channel, you may provide us with personal information such as:
- Full name, email address, mobile number, and residential or delivery address when placing an order or creating an account on our website or app
- Payment details such as UPI IDs, net banking credentials, or card numbers — note that payment data is processed entirely through PCI-DSS compliant third-party payment gateways and is never stored on our servers
- Warranty registration details including your product model, serial number, date of purchase, and proof of purchase
- Feedback, product reviews, star ratings, and survey responses submitted through our platforms
- Queries, complaints, or service requests submitted through our customer care helpline, email, or chat support
- Identity documents such as a copy of your address proof, if required for specific warranty or service claims
2.2 Information Collected Automatically
When you visit our website or use our mobile application, certain technical information is collected automatically through cookies, log files, and analytics tools:
- Device information such as device model, operating system version, browser type, and unique device identifiers
- IP address and approximate geographic location derived from your IP
- Pages viewed, time spent on each page, links clicked, products browsed, and items added to or removed from your cart
- Referring website URLs and search engine queries that directed you to our platform
- Session duration, frequency of visits, and navigation patterns
- Error logs and crash reports from the mobile application, which help us identify and fix bugs
2.3 Information from Third Parties
We may occasionally receive information about you from trusted third-party sources, including:
- E-commerce marketplace platforms (such as Flipkart, Amazon, or Meesho) through which you purchase our products, who share limited order and delivery information with us for fulfilment and warranty purposes
- Authorised offline dealers who register your purchase on your behalf
- Social media platforms if you engage with our brand pages or participate in promotional activities where you have consented to data sharing
3. How We Use Your Information
Every piece of data we collect is used for a specific, legitimate purpose. We do not use your data in ways you would not reasonably expect. The following outlines how we use the information we collect:
3.1 Order Fulfilment and Delivery We use your name, address, phone number, and payment details to process your order, arrange delivery through our logistics partners, send you order confirmation and shipping updates, and resolve any delivery-related issues.
3.2 Warranty and After-Sales Service Your warranty registration details and purchase history allow us to verify your product’s eligibility for warranty claims, schedule technician visits, dispatch spare parts, and maintain a service history for your appliance.
3.3 Customer Support We use your contact information and interaction history to resolve queries, address complaints, and follow up on service requests in a timely and personalised manner.
3.4 Account Management If you create an account with us, your information is used to manage your profile, display your order history, save your preferences, and enable features like saved addresses and wish lists.
3.5 Marketing and Promotions With your consent, we may send you promotional emails, SMS notifications, WhatsApp messages, or push notifications about new product launches, seasonal offers, discount campaigns, and brand news. Every marketing communication includes a clear and easy opt-out option.
3.6 Product Improvement and R&D Aggregated and anonymised customer feedback, usage patterns, and service records help our in-house R&D team identify areas for product improvement, develop new features, and enhance cooling efficiency and durability in future models.
3.7 Website and App Improvement Analytics data helps us understand how users navigate our digital platforms so we can improve page layouts, optimise the checkout experience, fix broken links, and ensure our website loads quickly across different devices and internet speeds.
3.8 Legal and Regulatory Compliance We may process and retain your data as required under Indian law, including for purposes of taxation, auditing, fraud investigation, or compliance with court orders and government directives.
3.9 Fraud Prevention and Security We use technical signals and account activity data to detect suspicious behaviour, prevent unauthorised access, and protect our platform and customers from fraudulent transactions or identity theft.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party for their independent commercial use. We share your data only in the following limited circumstances:
4.1 Logistics and Delivery Partners Your name, phone number, and delivery address are shared with our courier and logistics partners solely for the purpose of delivering your order. These partners are contractually prohibited from using your data for any other purpose.
4.2 Payment Gateway Providers Payment processing is handled by authorised third-party payment gateways. We share the minimum necessary information (such as order value and reference ID) with these providers. Your full card details are never accessible to MehulAir Coolers.
4.3 Authorised Service Centres When you raise a warranty or repair request, your contact details, product information, and service history are shared with the relevant authorised service centre so they can schedule and complete the repair.
4.4 E-commerce Marketplace Partners If you purchase through platforms like Flipkart or Amazon, limited data may be exchanged to enable warranty registration, order tracking, and customer support.
4.5 Marketing and Analytics Platforms We use tools like Google Analytics, Meta Ads Manager, and similar platforms to analyse website traffic and run targeted campaigns. Data shared with these platforms is governed by their respective privacy policies and is anonymised or pseudonymised where possible.
4.6 Legal and Regulatory Authorities We may disclose your personal data to government agencies, law enforcement, or regulatory bodies when required to do so by law, court order, or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers and the public.
4.7 Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change and ensure your data continues to be protected under equivalent standards.
5. Cookies and Tracking Technologies
MehulAir Coolers uses cookies and similar tracking technologies to enhance your experience on our website and mobile application. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our platform.
5.1 Types of Cookies We Use
Essential Cookies are strictly necessary for our website to function. They enable core features such as your shopping cart, user login session, and checkout process. These cookies cannot be disabled without significantly affecting how the website works.
Analytics Cookies help us understand how visitors use our website — which pages are most popular, how long users stay, and where they drop off. This helps us improve navigation and content. We use tools like Google Analytics for this purpose.
Functional Cookies remember your preferences such as your language setting, previously viewed products, and saved addresses, so you don’t have to re-enter them on every visit.
Marketing and Advertising Cookies are used to show you relevant advertisements on platforms like Google, Facebook, and Instagram based on your browsing history on our website. These cookies track your activity across websites to build a profile of your interests.
5.2 Managing Your Cookie Preferences
You can manage or disable cookies at any time through your browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website. On your first visit, you may be presented with a cookie consent banner where you can choose which categories of cookies to allow.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
- Order and transaction records are retained for a minimum of seven years as required under Indian GST and accounting regulations
- Customer support interaction records including call logs, chat transcripts, and email threads are retained for up to three years
- Warranty registration and service history records are retained for the duration of the product warranty period plus two additional years
- Marketing preferences and consent records are retained until you withdraw your consent or request deletion
- Website analytics data is retained in anonymised form for up to twenty-six months
- Account information is retained for as long as your account remains active, and for up to two years following account deletion or inactivity
Upon expiry of the applicable retention period, your data is securely deleted, anonymised, or rendered irretrievably unreadable using industry-standard methods.
7. Data Security
Protecting your personal information is a responsibility we take seriously. We have implemented a comprehensive set of technical, administrative, and physical security measures to safeguard your data against unauthorised access, disclosure, alteration, misuse, or destruction.
Our security practices include end-to-end SSL and TLS encryption for all data transmitted between your device and our servers, strict access controls ensuring that personal data is accessible only to employees and contractors who need it to perform their job functions, storage of sensitive data in encrypted formats using industry-standard encryption algorithms, regular security audits, penetration testing, and vulnerability assessments of our systems, secure payment processing through PCI-DSS Level 1 compliant payment gateways, employee training on data privacy best practices and confidentiality obligations, and incident response procedures in the event of a data breach, including prompt notification to affected users as required by law.
Despite our best efforts, no system connected to the internet can be guaranteed to be completely secure. We encourage you to protect your account by using a strong and unique password, enabling two-factor authentication where available, and never sharing your login credentials with anyone.
If you suspect that your account has been compromised or that there has been any unauthorised access to your personal data, please contact us immediately at the details provided in Section 11.
8. Your Rights
As a user and customer of MehulAir Coolers, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting us using the details provided in Section 11.
Right to Access: You may request a copy of the personal data we hold about you, including information about how it is used, where it was collected from, and with whom it has been shared.
Right to Correction: If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated.
Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain records. Where deletion is not possible, we will anonymise your data so that it can no longer be linked to you.
Right to Withdraw Consent: Where our processing of your data is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Right to Opt Out of Marketing: You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in any marketing email, or by contacting our customer care team. You may also opt out of SMS and WhatsApp marketing by replying “STOP” to any such message.
Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
We will respond to all rights requests within thirty calendar days of receipt. In complex cases, we may extend this period by a further thirty days, in which case we will inform you of the extension and the reason for it.
9. Children’s Privacy
MehulAir Coolers’ products, services, website, and application are intended for use by adults aged eighteen years and above. We do not knowingly collect, store, or process personal information from children under the age of eighteen.
If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at the details provided in Section 11. Upon verification, we will promptly delete all such information from our records.
If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and prevent further processing.
10. Links to Third-Party Websites
Our website and communications may contain links to third-party websites, social media platforms, or e-commerce marketplaces such as Flipkart, Amazon, YouTube, Instagram, or Facebook. These external platforms have their own independent privacy policies, and MehulAir Coolers has no control over or responsibility for their content or privacy practices.
We encourage you to read the privacy policy of every website you visit. The presence of a link to a third-party website on our platform does not constitute an endorsement of that website’s privacy practices.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or the services we offer. When we make material changes to this policy, we will take the following steps to ensure you are informed:
- Update the “Last Updated” date prominently at the top of this page
- Send a notification email to all registered users with an account on our platform
- Display a banner or pop-up notice on our website for a reasonable period following the update
Your continued use of our services after the revised policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to us through any of the following channels:
Email:
Customer Care Helpline: 1800-XXX-XXXX (Toll Free, Monday to Saturday, 9 AM – 6 PM IST)
WhatsApp Support: +91-XXXXX-XXXXX
Registered Office: [Full Address], India
We are committed to responding to all privacy-related queries within seven business days.